I am writing this letter to acknowledge the amazing service
and assistance your employee, Hitesh Mirpuri, provided to me while booking an upcoming tour of Gibraltar, December 8, 2022 for my husband, another couple, and me.
He answered each and every question, and I had a lot, promptly, professionally, courteously, and kindly. I emailed him several times in a day and I am sure for most people I would have been annoying with so many questions, but Hitesh, was always so patient and really listened to my issues and concerns. I wanted to see as much as possible on our short shore excursion from our cruise and Hitesh adjusted and tweaked and got everything we wanted to see in an amazing tour we are so excited to take!
As a side note, with emails and dealing with customers from all over the world, (we are from Canada)it is easy to distance yourself from the person seeking your assistance and never knowing the circumstances surrounding so much need for assurance and detail. There were many stresses initially for me booking this tour. My husband has stage IV metastatic cancer. He has had 2 surgeries and is on immunotherapy chemo now and as he is thankfully still quite mobile he still tires with long walking and climbing. His oncologist thought this cruise would be beneficial in getting him away from hospitals and treatments. So of course I had many, many questions about each aspect of the tour and I can honestly tell you with each email from Hitesh that anxiety was replaced with excitement as I truly felt his desire to make sure every detail was addressed! It was only after we had booked I shared with him the reason for all the questions and truly thanking him for even when not knowing my situation treated me respectfully and kindly through the entire process.
You are truly blessed to have such an amazing employee and I wanted you to know what a great asset to your company he is.
Hitesh, I just wanted to say thank you so much for all your help yesterday with the transport – It’s all gone very well, and we couldn’t have done it without your support! I will hopefully be back in Gibraltar in future!
Thank you Hitesh, really appreciated!
Gibraltar need more people like you!
We’ve had an amazing time and don’t want to go back.
Fantastic thank you so much Hitesh, will definitely be recommending you guys. Amazing service!
Please extend my thanks and appreciation to Robert Chappory, Charles Baglietto, Elisa Galan and Youssef Zenboui, the four designated GTA drivers carrying out Literary Festival shuttle service. They did a great job in a very professional, albeit cordial manner; always helpful and willing assist and making all the guests feel very welcomed and comfortable. They were well organised amongst themselves and made my job easy.
These four individuals were quick to build a good rapport with all those involved in the festival, and, I am proud to say, especially with me. I must admit that not only did I enjoy working with them but also their company, and even the camaraderie that was soon formed.
Dear Mr Luigi,
You had taken me and my friend for the Rock Tour on 1st Feb from the Sunborn.
It was a pleasure to meet you and I indicated I am impressed by the courtesy and nicety of people that I will come back.
i am therefore writing to tell you that I will come back and will do the same tour with you.
I will in any case connect with you before I come but wanted to give you this heads up.
Thanks and regards
We really enjoyed our tour of The Rock with Ernest. Thanks so much.
Just a very quick email to thank you so very much for the good time we had yesterday with Ernest.
Everything went really well and he was very good to us and helped with the wheelchair. The sedan you arranged was also quite suitable for Michael which made it a good afternoon for us in Gibraltar.
Ernest helped us walk through the Gardens and then, at our request, dropped us off in Main Street and we enjoyed some time meandering our way back to the ship so all in all we had a very nice time during our visit.
Once again, thank you for your efforts in making it a good visit for us.
We really appreciate it.
Michael & Diane Camphin.
“Our driver was our guide – friendly, very knowledgeable. It was a fascinating trip to the Rock – worth the journey.”